E-learning

The course explains how changes to possession rules, rent controls, housing standards, tenant protections, and discrimination legislation affect day-to-day tenancy management. It focuses on applying the new requirements in real-world situations, helping professionals make informed, compliant decisions.

Designed for busy professionals, this flexible online training supports consistent practices, reduces the risk of disputes, and helps avoid delays or potential enforcement action.

At the end of the course, learners will complete an assessment consisting of 10 multiple-choice questions. A score of at least 80% is required to successfully pass.

• Develop a clear understanding of the Renters’ Rights Bill and how it impacts everyday property management.
• Strengthen compliance by learning how to meet new legal obligations, including rent regulations, housing standards, private rented sector registration, and Ombudsman requirements.
• Reduce the likelihood of disputes, penalties, and delays by applying practical guidance on notices, evidence, repairs, and tenant relations.
• Flexible, self-paced eLearning that can be completed at a convenient time.
• Engaging content with real-world examples and knowledge checks to reinforce learning.
• CPD certified and SCORM-compliant, ensuring recognised quality and compatibility with learning systems.
• Immediate access to course materials, allowing learners to begin without delay.

Participants who successfully complete the course will receive a certificate, which can be downloaded as a PDF file for record-keeping and compliance purposes.

By the end of the Renters’ Rights Bill training, participants will be able to:

• Understand the background to the reforms and the reasons behind changes in the rental sector.
• Identify the key updates that landlords, letting agents, and property managers need to be aware of.
• Interpret the new legal responsibilities and how they apply in day-to-day tenancy management.
• Apply practical steps to remain compliant, minimise risks, and avoid potential penalties.

Introduction to the Renters’ Rights Act

An overview of how the Renters’ Rights Act reshapes the private rented sector and why these reforms have been introduced.

Understanding what the changes mean for landlords, letting agents, and property managers, and how to ensure ongoing compliance.

Drivers for Reform

Exploring the issues that led to the introduction of the new legislation, including challenges such as insecure tenancies, unfair rent practices, substandard housing conditions, and discrimination.

Understanding how these concerns have influenced the development of stronger tenant protections.

Legal and Regulatory Context

Examining how the Renters’ Rights Act sits alongside existing legislation, including the Housing Act 1988, Housing Act 2004, and Equality Act 2010.

Understanding how the updated framework simplifies processes and strengthens protections for tenants.

Key Changes Under the Act

A detailed look at the major updates introduced by the legislation, including:

• The removal of “no-fault” evictions and what replaces them
• Revised grounds for possession
• New rules around rent increases and limits on advance payments
• Stronger protections against discrimination
• Updated expectations regarding pets and property standards

The Private Rented Sector (PRS) Database

Understanding the requirement for landlords to register and maintain accurate records.

Exploring what information will be publicly accessible and how increased transparency supports compliance.

Recognising the consequences of failing to register, including impacts on the ability to regain possession.

The PRS Ombudsman

An introduction to the role of the Ombudsman in resolving disputes between landlords and tenants.

Understanding how complaints are handled, the types of issues that can be raised, and the obligation for landlords to comply with decisions.

Phased Implementation (2025–2027)

An outline of how the reforms will be introduced over time.

Understanding when key requirements come into effect and how responsibilities will expand during each phase.

Landlord Responsibilities and Compliance

A practical overview of what landlords and property professionals must do to meet legal requirements, including:

• Registering with the PRS Database and Ombudsman
• Meeting the Decent Homes Standard
• Managing damp and mould in line with Awaab’s Law
• Complying with updated rent rules and handling pet requests appropriately
• Avoiding discriminatory practices
• Issuing valid notices and maintaining accurate records

Communication and Tenant Confidence

Exploring the role of clear, open communication in reducing disputes and building trust.

Understanding how transparency, consistency, and fair treatment contribute to safer, more stable tenancies.

Do I need any legal knowledge before taking this course?
No prior legal experience is required. The training is designed to explain each aspect of the Renters’ Rights Act in a clear and straightforward way, making it suitable for anyone managing properties, regardless of experience level.

Will the course be updated as the legislation is introduced?
Yes, the training is regularly reviewed and updated throughout the rollout period. This ensures that the content reflects the latest guidance, timelines, and legal requirements as they come into effect.

Is the course still relevant if I use a letting agent?
Yes, even when management is delegated, landlords retain overall responsibility for compliance. This training helps you understand your obligations and ensures you can effectively oversee the work carried out on your behalf.

Can this training be used for contractors or third-party staff?
Yes, the course is suitable for anyone involved in managing properties, carrying out inspections, or making tenancy-related decisions. It helps ensure a consistent understanding of responsibilities across all roles.

What evidence of completion will be provided?
Learners who successfully complete the course receive a CPD-certified certificate, which can be downloaded as a PDF. If using the SHINE platform, full training records are also available to support audits and compliance reporting.

What support is available if there are any issues with the course?
We provide full technical support to ensure a smooth learning experience, whether the course is accessed through the SHINE platform or integrated into your own system. Our support team is also available to assist with questions about the content or compliance.

Are discounts available for larger teams?
Yes, we offer reduced pricing for organisations training multiple learners. Please contact us to discuss your requirements and receive a tailored quote.

What happens if a participant does not pass the assessment?
If a learner does not achieve a passing score on their first attempt, they can revisit the course content and retake the assessment. The training includes interactive elements to support understanding throughout.

How quickly can the training be rolled out?
The course is typically available immediately after purchase, allowing learners to begin straight away via the SHINE platform or through integration with your Learning Management System.

Can I track learner progress and completion?
Yes, the SHINE platform enables you to monitor progress, review completion rates, and download certificates, helping you manage training and maintain accurate compliance records.

This training is designed for private landlords, letting agents, property managers, and housing professionals who are responsible for managing tenancies, meeting legal obligations, and ensuring properties remain safe, fair, and compliant under the updated framework.