E-learning

The Lone Working Training course is designed to increase awareness of the risks associated with working alone and the practical measures that can be taken to safeguard personal safety.

A lone worker is anyone who carries out their role by themselves, whether at a fixed location or across multiple sites. This can include individuals working outside standard hours, driving as part of their job, or interacting with members of the public on their own. Due to the nature of their work, lone workers may be more exposed to risks such as accidents, violence, or aggression, making appropriate support, training, and control measures essential.

At the end of the Lone Working course, learners are required to complete an assessment consisting of 10 multiple-choice questions. A minimum score of 80% is needed to pass.

• Promotes awareness of the risks associated with working alone and outlines practical steps to maintain personal safety.
• Helps organisations meet their legal obligations to assess and manage the health and safety risks linked to lone working.
• Developed by qualified and experienced health and safety professionals.
• IOSH approved, CPD accredited, and fully SCORM compliant.
• Delivered online, allowing learners to complete the course at a time and pace that suits them.
• Designed with interactive elements to keep participants engaged throughout.
• Includes multiple-choice quizzes to help learners check their understanding as they progress.
• Provides section summaries to reinforce key messages and support learning retention.

Participants who successfully complete the course through the SHINE platform will receive a certificate, which can be downloaded as a PDF for their records.

By the end of the Lone Working Training, participants will be able to:

• Recognise that lone working can be carried out safely when appropriate risk assessments and control measures are in place.
• Understand their role in identifying risks and contributing to the development of safe systems of work.
• Appreciate the importance of carrying out dynamic risk assessments in changing situations.
• Identify warning signs and behaviours that may trigger the need for a dynamic risk assessment.
• Respond appropriately to situations or environments that present potential risks.
• Apply practical measures to reduce risks while working alone.
• Understand why reporting incidents, accidents, and near misses is essential for maintaining safety.

1. Introduction
Defines what lone working is, identifies the types of roles involved, and explains why managing lone worker safety is essential.

2. Organisational Approach
Outlines the importance of having clear policies, procedures, and safe systems of work in place.
Explains what these should include and how they help reduce identified risks.

3. Roles and Responsibilities
Details the actions employers must take to protect lone workers, alongside the responsibilities employees have for maintaining their own safety.

4. Working from Home
Covers the specific duties of both employers and employees when work is carried out in a home environment.

5. Work-Related Violence
Explores different forms of workplace violence, including common risk factors, high-risk environments, and the triggers that can lead to conflict or aggression.

6. Stress, Mental Health and Wellbeing
Examines the physical, emotional, and behavioural impacts of lone working.
Provides guidance on recognising signs of stress and taking appropriate action.

7. Fire Safety
Highlights common fire risks, measures to prevent them, and the importance of having an effective emergency plan in place.

8. Reporting Incidents
Explains why it is important to report accidents, incidents, and near misses, and how this supports ongoing safety improvements.

9. Risk Control Measures
Covers practical ways to manage risk, including the use of tracking systems, emergency procedures, training, and buddy schemes.

10. Case Studies
Uses real-life examples to demonstrate the importance of effective safety procedures and the impact they can have on protecting lone workers.

Is this course still needed for experienced lone workers?
Yes. Regardless of experience, lone working always involves potential risks, and employers have a legal duty to manage these risks. This training ensures all employees understand current safety requirements, recognise hazards, and follow safe working practices.

Can the training be adapted to suit our specific lone working risks?
Yes, the course can be customised to reflect the particular challenges faced by your workforce, whether they operate in remote locations, across multiple sites, or regularly deal with the public.

Is this training relevant for employees who work from home?
Yes. Employees working from home may be classed as lone workers if they are isolated or unsupervised. The course helps identify potential risks and provides guidance on maintaining safety in a homeworking environment.

Are discounts available for larger teams?
Yes, volume discounts are offered for organisations training multiple employees. Pricing can be tailored based on the number of learners—please contact us to discuss your requirements.

How quickly can the training be implemented?
The course is available immediately after purchase. It can be accessed via the SHINE platform or integrated into your existing LMS, allowing employees to begin without delay.

How does this course support legal compliance?
The training helps organisations meet their obligations under health and safety legislation, including the Health and Safety at Work Act 1974. It covers key topics such as risk assessment, control measures, and reporting procedures.

Does the course address risks such as violence and aggression?
Yes, it includes guidance on recognising and managing situations involving potential conflict or aggression. Learners are given practical strategies to stay safe and respond appropriately.

What support is available if I experience issues with the course?
Full technical support is provided to ensure a smooth experience. Assistance is available whether you are using the SHINE platform or integrating the training into your own learning system.

What happens if a participant does not pass the assessment?
Learners who are unsuccessful on their first attempt can revisit the course content and retake the assessment. Interactive elements and quizzes throughout the course help reinforce understanding.

Can I monitor learner progress?
Yes, when using the SHINE platform, you can track progress, view completion rates, and download certificates for compliance and record-keeping purposes.

This Lone Working course is suitable for both individuals who work alone and those responsible for managing or supervising lone workers.