E-learning

Disputes can arise in any organisation and, if not handled appropriately, can lead to serious consequences for both individuals and businesses. Workplace conflict contributes to significant levels of absence, staff turnover, and reduced productivity, while also affecting team relationships and organisational reputation.

By building practical conflict management skills, this course helps create a more positive and collaborative working environment where issues are addressed early and constructively.

At the end of the course, learners must complete an assessment consisting of 10 multiple-choice questions. A score of 80% or above is required to pass.

• Provides employees with practical techniques to manage disagreements and resolve issues effectively.
• Promotes a positive workplace culture where individuals feel supported, valued, and part of a team.
• Helps prevent conflicts from escalating into formal disputes or legal action.
• Suitable for employees at all levels across a wide range of industries.
• CPD certified and SCORM-compliant for recognised quality and compatibility.
• Flexible online training that can be completed at an individual’s own pace.
• Interactive content designed to maintain engagement throughout the course.
• Multiple-choice quizzes to reinforce learning as participants progress.
• End-of-section summaries to highlight key concepts and improve retention.

1. Understanding Workplace Violence

An introduction to what workplace violence involves, supported by key statistics to highlight how common the issue is.

Exploring different forms of workplace violence, including verbal abuse, intimidation, harassment, and physical aggression.

2. Policies and Responsibilities

Understanding the purpose of workplace policies that address violence, aggression, harassment, and bullying.

Exploring the legal duties of employers to prevent and manage these risks, alongside employee responsibilities to follow procedures, report concerns, and help maintain a safe working environment.

3. Human Responses to Conflict

Examining how people react when faced with conflict, including both emotional and rational responses.

Identifying common triggers for anger in the workplace and understanding the difference between everyday frustration and more intense emotional reactions.

Exploring the factors that help individuals control their behaviour in challenging situations.

4. Spotting Early Warning Signs

Recognising the signs that someone may be becoming angry, including changes in language, tone, behaviour, and body language.

Understanding how early identification can help prevent situations from escalating.

5. De-escalation Techniques

Practical strategies for managing interactions with someone who is upset or angry.

Learning how effective communication skills can help calm situations and reduce the risk of conflict escalating further.

6. Personal Safety

Guidance on how to stay safe in higher-risk situations, including being aware of your surroundings and taking sensible precautions.

Understanding the importance of having an emergency plan in place and what key elements it should include.

By the end of the Conflict Resolution training, participants will be able to:

• Understand the legal responsibilities of both employers and employees in managing workplace conflict.
• Recognise the impact and consequences of unresolved conflict.
• Identify common causes and early warning signs of conflict.
• Apply practical techniques to prevent and de-escalate disputes.
• Understand how to maintain personal safety in higher-risk situations.

Why is conflict resolution training important for all employees, not just managers?
Conflict can occur at any level within an organisation, not only between managers and their teams. This training helps employees recognise early signs of disagreement, respond appropriately, and prevent issues from escalating, contributing to a more positive and productive working environment.

Is this training suitable for remote or hybrid teams?
Yes, the course is highly relevant for remote and hybrid working environments. It addresses the challenges of communication in virtual settings and helps employees manage misunderstandings that can arise when face-to-face interaction is limited.

Can the training be tailored to suit our organisation’s needs?
Yes, the content can be adapted to reflect your organisation’s specific challenges, industry risks, and common conflict scenarios. This makes the training more practical and directly applicable to your workplace.

What support is available if there are any issues with the course?
We provide full technical support to ensure a smooth learning experience, whether the course is accessed through the SHINE platform or integrated into your existing LMS. Our support team is also on hand to assist with any questions related to the content or compliance.

What happens if a participant does not pass the assessment?
If a learner does not achieve the required pass mark on their first attempt, they can review the course material and retake the assessment. The course is designed with interactive elements and knowledge checks to support understanding throughout.

Can this training help reduce the risk of legal issues?
Yes, by improving how conflicts are managed and resolved, the training can help prevent situations escalating into formal complaints or legal action, such as claims involving harassment or unfair treatment.

How often should employees complete this training?
It is recommended that employees complete conflict resolution training regularly, typically every two years. Refresher training helps maintain awareness and ensures consistent standards across the organisation.

How does the course support personal safety in higher-risk situations?
The training includes guidance on recognising early warning signs of aggression, using de-escalation techniques, and taking appropriate action to protect personal safety. It also highlights when it is important to seek additional support.

Are discounts available for larger groups?
Yes, we offer discounted pricing for organisations training multiple learners. Please contact us to discuss your requirements and receive a tailored quote.

How quickly can the training be delivered to our team?
The course is typically available immediately after purchase. Learners can access it straight away through the SHINE platform or via integration with your existing Learning Management System.

This training is suitable for all employees, regardless of role or sector, as conflict can arise in any workplace environment.

Participants who successfully complete the course through the SHINE platform will receive a downloadable certificate in PDF format.