E-learning

The course helps learners understand the legal responsibilities placed on social landlords, while also offering best practice guidance for housing providers and property managers more broadly. It focuses on applying the principles of Awaab’s Law in real-world situations, supporting improved tenant safety and helping to reduce legal, operational, and reputational risk.

Delivered as an interactive, self-paced online course, the training incorporates real-life scenarios, case studies, and knowledge checks to maintain engagement and reinforce understanding.

At the end of the course, learners must complete an assessment consisting of 10 multiple-choice questions. A score of at least 80% is required to pass successfully.

• Develop a clear understanding of legal duties under Awaab’s Law and the Social Housing (Regulation) Act 2023.
• Learn how to identify and manage housing hazards, including damp and mould, and communicate effectively with tenants.
• Support a strong compliance culture through improved accountability and structured management approaches.
• Prepare for the phased rollout of Awaab’s Law between 2025 and 2027 with confidence.
• Study flexibly at your own pace through engaging, interactive eLearning with practical examples and knowledge checks.
• CPD certified and SCORM-compliant, ensuring quality and compatibility with learning systems.

Participants who successfully complete the course will receive a certificate, which can be downloaded as a PDF for their records.

By the end of the Awaab’s Law Training, participants will be able to:

• Explain the background, purpose, and main requirements of Awaab’s Law within the Social Housing (Regulation) Act 2023.
• Identify housing hazards such as damp and mould and take appropriate action within required legal timescales.
• Use effective communication techniques to engage with tenants, build trust, and support compliance.
• Understand the staged implementation of Awaab’s Law and which types of hazards are addressed at each phase.
• Recognise the potential consequences of failing to comply, including enforcement action, financial penalties, and damage to organisational reputation.

Introduction to Awaab’s Law

An overview of the events that led to the introduction of Awaab’s Law, including the case of Awaab Ishak. This section explains how failures within social housing systems highlighted the need for stronger protections to ensure safe living conditions for tenants.

Learning from Past Failures

A review of the key issues identified in the Awaab case, such as ineffective communication, poor record management, and inadequate responses to tenant concerns.

Exploring how these shortcomings have influenced the development of stricter standards and expectations for housing providers.

Legal and Regulatory Developments

An introduction to the government’s response, including the Social Housing (Regulation) Act 2023 and the creation of Awaab’s Law as part of wider housing reform.

The Social Housing (Regulation) Act 2023

Understanding how the Act strengthens the regulatory framework for social housing.

Explaining how oversight has been enhanced and how Awaab’s Law is embedded as a legal requirement within tenancy agreements.

Key Requirements of Awaab’s Law

A detailed look at the obligations placed on landlords, including the need to investigate reported hazards, communicate effectively with tenants, and complete necessary repairs within defined timeframes.

Implementation Timeline (2025–2027)

An outline of the phased introduction of Awaab’s Law:

• Phase 1: Focus on damp, mould, and emergency hazards
• Phase 2: Expansion to include additional risks, such as fire and electrical safety
• Phase 3: Coverage extended to all remaining Housing Health and Safety Rating System (HHSRS) hazards

Enforcement and Consequences

Understanding the potential outcomes of failing to meet legal requirements, including regulatory action, involvement of the Housing Ombudsman, financial penalties, reputational damage, and, in some cases, the need to rehouse tenants.

Communication and Tenant Engagement

Exploring the importance of clear, timely, and empathetic communication in building trust, addressing concerns effectively, and supporting tenant safety.

Governance and Accountability

The role of strong governance structures, clearly defined responsibilities, and effective policies in ensuring compliance with Awaab’s Law.

Training and Compliance Systems

How organisations can support compliance through staff training, contractor oversight, and robust reporting systems, ensuring issues are identified and resolved promptly.

Is this course useful if I already understand housing health and safety legislation?
Yes. Awaab’s Law introduces additional legal duties and specific response timeframes under the Social Housing (Regulation) Act 2023. Even experienced professionals will benefit from understanding how these new requirements apply in practice and what changes may be needed to remain compliant.

Will the course be updated as Awaab’s Law is introduced in stages?
Yes, the training is regularly reviewed and updated to reflect each phase of implementation between 2025 and 2027. This ensures the content remains accurate and aligned with current legislation and guidance.

Is this training suitable for private landlords?
Yes. Although Awaab’s Law primarily applies to social housing, private landlords and letting agents can also benefit from the course. It provides valuable insight into evolving expectations around property standards, tenant safety, and communication.

Do I need any legal background to take this course?
No prior legal knowledge is required. The course is designed to be accessible to all learners, using clear explanations, practical examples, and interactive elements to make the content easy to understand and apply.

What support is available if I experience any issues with the course?
We provide comprehensive technical support to ensure a seamless experience, whether you’re using the SHINE platform or integrating the course into your own LMS. Our support team is also available to assist with any questions about the course content or compliance.

Are there discounts available for larger groups?
Yes, organisations training multiple learners can benefit from volume discounts. Please contact us to discuss your requirements and receive a tailored quote.

What happens if a participant does not pass the assessment?
If a learner does not achieve a passing score on their first attempt, they can review the course materials and retake the assessment. The training includes interactive features to support learning and understanding throughout.

How quickly can the training be deployed to my team?
The course is typically available immediately after purchase. Learners can begin straight away via the SHINE platform or through integration with your existing learning system.

Can I track learner progress and completion?
Yes, the SHINE platform allows you to monitor progress, view completion rates, and download certificates, making it easy to manage training and maintain compliance records.

This Awaab’s Law Training is intended for professionals involved in managing and maintaining safe housing environments. This includes social and private landlords, property managers, housing officers, and maintenance teams responsible for ensuring properties meet legal and safety standards.